Fitra Guard Support Centre
Digital protection through Islamic values.
Find setup help, troubleshooting guidance, and support to keep your family or school protected.
I'm setting up Fitra Guard
Router, phone, tablet, laptop, and school network setup guides.
Something isn't working
Fix common issues with DNS, routers, iPhone, Mac, load shedding, and blocked websites.
I need help from a person
Contact the Fitra Guard team for support with setup, billing, or school enquiries.
How-To Guides
How to Set Up DNS on Your Router
Protect every device on your Wi-Fi in one step
How to Set Up on a Specific Device
Android, iPhone, Windows, Mac, Chromebook
How to Create & Manage Profiles
Add protected-device profiles, set filters, and assign devices
How to Use Custom Allow & Block Rules
Unblock work tools or add extra site blocks
How to Read Your Activity Reports
Understand daily stats and spot patterns
How to Set Up Bedtime & Screen Time Routines
Automate school hours, homework, and bedtime blocks
How to Set Up Salah Time Routines
Configure automatic prayer-time blocks for your family
Refresh Home Wi-Fi Link
Why Fitra Guard may ask you to refresh your Home Wi-Fi Link when your internet provider changes your home connection address.
Router Keeps Losing Protection?
Protection disconnecting after a power outage, router restart or IP change? Learn how to restore it and keep it linked.
Getting Started & Account Management
Setup & Configuration
Troubleshooting & Overrides
Contact Fitra Guard Support
Need help with setup, your account, billing or your home Wi-Fi protection? Contact our support team and we will guide you.
Email: support@fitraguard.com
Available during business hours. Messages received after hours will be answered on the next business day.
For your security, never send passwords, one-time PINs, complete banking details or card information through WhatsApp.
School partnerships and business enquiries
Still need help?
Send us a message and we'll get back to you within 24 hours.