How to Create & Manage Profiles
Profiles organise protection for a home router or an individually protected device. Available controls depend on your plan, and each protected-device profile can have its own filtering preferences, custom rules, and routines.
The two profile types
Router Profile
Protects everything on your home Wi-Fi. This is your default household-level filter — every device on your network benefits from it.
Protected Device Profile
A separate profile installed directly on one device so its protection can continue on mobile data and other Wi-Fi networks.
Add a New Profile
- →Go to your Dashboard.
- →Tap the + Add Profile button.
- →Give the profile a recognisable name, such as "Aisha's iPhone" or "Study Tablet".
- →Tap Create Profile.
Core Protection includes the Home Router profile. Device Only Protection includes 1 device profile without a router. Complete Family Protection includes the Home Router plus 3 device profiles. You can purchase additional profiles from the Billing page if needed.
Configure Content Filters (Protection Tab)
Once the profile is created, tap it in the Dashboard and open the Protection tab. You'll find three sections:
- →Master Controls — Force Safe Search (Google, Bing, DuckDuckGo) and Restricted YouTube Mode. Recommended for protected-device profiles.
- →Category Filters — Block entire categories: Adult & Pornography, Gambling, Malware, Drugs, Dating Sites, Social Networks, Gaming, Proxy & VPNs, Ads & Trackers, and more. Toggle each switch on or off.
- →Specific Apps & Services — Target individual platforms: TikTok, Instagram, YouTube, Netflix, Roblox, Fortnite, WhatsApp, Discord, Spotify, and more. (Device Only or Complete Family plan required.)
Changes to Protection settings are applied within seconds — no reboot or device restart needed.
Set Up the Device
- →Tap the Device Setup tab on the profile.
- →Use the Android pairing portal and Private DNS, an Apple .mobileconfig profile, or the Windows/macOS DNS instructions shown for the device.
- →Once set up, the device's DNS traffic is routed through this profile's filter — even on mobile data.
Monitor Activity (Device Only or Complete Family)
- →Activity Logs summarise DNS activity for a profile, including totals, trends, and leading allowed or blocked domains. They are not a browser-history transcript of every page viewed.
- →You can see which sites were allowed and which were blocked, broken down by time of day.
- →Use this to spot patterns — for example, late-night activity or frequent attempts to reach blocked content.
Edit or Delete a Profile
- →To rename a profile or change its age group, tap the Settings tab on the profile card.
- →To delete a profile, open the profile Settings tab and scroll to the bottom — tap Delete Profile and confirm. Note: deleting a profile also removes all its routines and custom rules.
Deleting an extra profile frees the slot for another device but does not stop the plan-specific monthly charge. Cancel the extra slot from Billing to stop future billing.
Common Issues
- →If the profile shows as inactive in the Dashboard, make sure the device's DNS is configured to use this profile's unique DoH address — not the Router profile's address.
- →Filter changes not taking effect? Try disconnecting and reconnecting the device from Wi-Fi to flush DNS cache.
- →On iPhones, ensure iCloud Private Relay is disabled — it bypasses DNS filtering.
Still need help?
Visit the Support Centre →