Refund Policy

1. General Policy

The Fitra Guard Service is provided on a monthly subscription basis. By subscribing, you agree that payments are non-refundable. We do not provide prorated refunds for partial months of service.

2. Cancellations

You may cancel your subscription at any time. Upon cancellation, your access to the Service will continue until the end of your current billing period. Once the billing period ends, your account and network infrastructure will be decommissioned and no further charges will apply.

3. Plan Changes

• Upgrades: Plan upgrades result in a pro-rated charge for the remainder of the current billing cycle.
• Downgrades: Plan downgrades take effect on your next billing date. We do not issue refunds or credits for downgrading your plan before the end of the billing cycle.

4. Extra Profile Slots

Purchases of extra profile slots are billed immediately. These payments are final and non-refundable. If you cancel an extra profile slot, it will remain active until the end of your current billing period, after which the slot will be removed and the corresponding recurring charge will be dropped from your next invoice.

5. Disputed Charges & Fraud

If you believe you have been billed in error, please contact our support team immediately at support@fitraguard.com before filing a dispute with your payment provider or bank. We will work with you to resolve any billing errors fairly and promptly.

6. Contact Us

If you have any questions or concerns regarding our Refund Policy, please contact us at support@fitraguard.com.