Terms of Service

Fitra Guard is operated by Media Republic (Pty) Ltd, South Africa.

1. Acceptance of Terms

By accessing and using the Fitra Guard service ("Service"), you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, do not use the Service. You must be at least 18 years of age to create an account and use the Service. By registering, you confirm that you meet this age requirement.

2. Description & Nature of Service

Fitra Guard provides DNS-based web filtering services designed for family and household use. The Service operates at the network level, filtering web traffic based on configurable category and application policies. You acknowledge that DNS filtering is a "best effort" technology. While we strive for comprehensive coverage, no filter is 100% effective. The Service can potentially be bypassed using Virtual Private Networks (VPNs), proxy servers, Tor, encrypted DNS (DoH/DoT) configured at the browser level, or cached data. Fitra Guard is not liable for any content that bypasses the filters.

3. Network & Device Integrity

Configuring your router or personal devices to use custom DNS servers inherently alters how your devices connect to the internet. Fitra Guard is not liable for any loss of internet connectivity, network interruptions, loss of data, or loss of business resulting from the use, misconfiguration, or temporary downtime of our Service.

DNS Dependency on Cancellation or Account Deletion: If you cancel your subscription or delete your account while your router or devices are still configured to use Fitra Guard DNS servers, your internet connection will stop functioning. It is your sole responsibility to revert your DNS settings to your ISP's defaults before cancelling or deleting your account. Fitra Guard is not liable for any resulting loss of connectivity.

4. Subscription, Billing & Refunds

The Service is provided on a monthly subscription basis and billed securely in South African Rand (ZAR) through our contracted payment provider using a recurring card-consent arrangement. By subscribing, you authorise Fitra Guard to charge your card on a recurring monthly basis for the amount agreed at the time of signup.

• Payments are non-refundable. We do not provide prorated refunds for partial months of service.
• You may cancel your subscription at any time. Your access continues until the end of the current billing period.
• Applying a promotional or partner code after initial signup may not apply retroactively to previous charges.
• Plan upgrades result in a pro-rated charge for the remainder of the current billing cycle. Plan downgrades take effect on the next billing date.
• Extra device profile slots on Device Only Protection are charged at R50/month per additional slot and are billed immediately upon purchase.
• Extra device profile slots on Complete Family Protection are charged at R29/month per additional slot and are billed immediately upon purchase.

5. Acceptable Use & Household Limits

A single Fitra Guard account is licensed for use by a single primary household. You agree not to share your account credentials, DNS configuration links, or endpoint URLs with individuals outside your immediate household in order to bypass subscription fees. We reserve the right to suspend or terminate accounts exhibiting excessive query volumes indicative of account sharing or commercial/enterprise use.

6. User Responsibilities

You are responsible for maintaining the security of your account credentials and for all activity conducted under your account. You agree to use the Service only for lawful purposes and in compliance with all applicable laws and regulations in your jurisdiction.

7. Data Retention & Activity Logs

Fitra Guard schedules stored daily activity summaries older than 30 days for deletion through a weekly cleanup. Records may remain beyond 30 days until a successful cleanup; this is not a strict 30-day maximum. DNS-provider raw query logs and statistics have separate retention periods described in our Privacy Policy. Transaction history is retained for the lifetime of your account and is deleted with the account. Limited de-identified security, operational, coupon-accounting, and deletion-receipt records may remain because they no longer identify the account holder. Payment and infrastructure providers may retain their own records under their legal and security obligations.

8. Account Deletion

You may delete your account at any time from the Settings page. Account deletion is permanent and irreversible. Upon deletion:

• Your login identity and identifiable household data, including profiles, filter policies, activity logs, routines, and configurations, are permanently deleted.
• Your Fitra Guard filtering profiles and devices are decommissioned before internal account records are removed. If this cleanup cannot be verified, deletion stops safely for retry or support review.
• Deleted account data is not available for customer restoration after the process completes.
• If an active paid plan is linked, you must cancel it through Billing & Subscription first. The server verifies the cancellation state before deletion proceeds.
• Limited de-identified security, operational, coupon-accounting, and deletion-receipt records may be retained without your email address or household identifier.

9. Data Portability

You may request a machine-readable export of your personal data at any time from the Settings page using the "Download My Data" feature. The export includes your account details, household configuration, profiles, custom rules, routines, and activity log summaries, with sensitive infrastructure credentials excluded.

10. Intellectual Property

All content, software, branding, logos, and materials provided as part of the Service are the exclusive property of Fitra Guard and its licensors. You are granted a limited, non-exclusive, non-transferable licence to use the Service solely for personal household purposes. You may not copy, modify, distribute, sell, or reverse-engineer any part of the Service.

11. Service Modifications & Availability

Fitra Guard reserves the right to modify, suspend, or discontinue any part of the Service at any time, with or without notice. We will make reasonable efforts to notify subscribers of significant changes. We do not guarantee uninterrupted or error-free operation of the Service and accept no liability for downtime, outages, or service degradation.

12. Limitation of Liability

To the maximum extent permitted by law, Fitra Guard and its partners shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Service, including but not limited to loss of internet connectivity, data loss, or failure of filtering. The Service is provided "as is" and "as available" without any warranty of any kind, express or implied.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Republic of South Africa. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the South African courts.

14. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by updating the "Last updated" date at the top of this page. Continued use of the Service after changes are posted constitutes your acceptance of the revised Terms.

15. Contact

For questions about these Terms, please contact us at support@fitraguard.com.